{"id":823,"date":"2021-11-16T21:10:00","date_gmt":"2021-11-16T20:10:00","guid":{"rendered":"https:\/\/katlapinski.management\/developing-an-international-complaint-handling-system-for-tyco-electronics-te-connectivity\/"},"modified":"2021-11-18T08:59:56","modified_gmt":"2021-11-18T07:59:56","slug":"developing-an-international-complaint-handling-system-for-tyco-electronics-te-connectivity","status":"publish","type":"post","link":"https:\/\/katlapinski.management\/en\/developing-an-international-complaint-handling-system-for-tyco-electronics-te-connectivity\/","title":{"rendered":"Developing an international complaint handling system for Tyco Electronics \/ TE Connectivity"},"content":{"rendered":"\t\t
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Developing an international complaint handling system for Tyco Electronics \/ TE Connectivity<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Tyco Electronics\nTE Connectivity\n<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Introducing the international \u201cComplaint Handling System (TCS) <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Industry:
<\/strong>Electronics and Equipment Manufacturer<\/p>\n

Turnover:
<\/strong>2,8 Mill.<\/p>\n

Employee:
<\/strong>30000 personals<\/p>\n

Headquarter:
<\/strong>Bensheim<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Situation:
<\/strong><\/p>\n

High complaint rate, no transparency, missing processes<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Employment: <\/strong>10\/2003 bis 06\/2005<\/p>\n

Reporting line<\/strong>: Head of Business Unit<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Area of Responsibility<\/strong> (Budget \/ personal):<\/p>\n

    \n
  • All quality departments in EMEA \/ System global<\/li>\n
  • Planning, technical design, IT-definitions<\/li>\n
  • 260 Complaint handling personal \/ Project 25 personal<\/li>\n
  • 1,5 Mio. EUR<\/li>\n
  • 25 countries<\/li>\n<\/ul>\n

    Responsibility:<\/strong><\/p>\n

      \n
    • Concept of a state of the art \u201cComplaint Management system\u201d<\/li>\n
    • Integration of old data and systems<\/li>\n
    • Establishing of a robust management process<\/li>\n
    • Future oriented structure and IT-System<\/li>\n
    • No external software used<\/li>\n
    • Integration of US-IT departments and corporate prerequisites<\/li>\n
    • International Team<\/li>\n<\/ul>\n

      Tasks:<\/strong><\/p>\n

        \n
      • Analysis and benchmarking of systems at an automotive market leader<\/li>\n
      • Adapting Tyco needs and prerequisites<\/li>\n
      • Planning and cost optimization<\/li>\n
      • Managing and sponsoring US-IT prerequisites by BU-Leader<\/li>\n
      • Clear team and responsibility definition<\/li>\n
      • Introducing modern project management principles<\/li>\n
      • Project controlling and reporting<\/li>\n
      • Personal commitment and engagement<\/li>\n<\/ul>\n

        Success Story:<\/strong><\/p>\n

          \n
        • Strong teamwork and extraordinary commitment of the team<\/li>\n
        • Project met the time and costs schedule with minor deviations<\/li>\n
        • Reduction of complexity of management processes<\/li>\n
        • Due to saved timing costs and complaint handling have been reduced about 30 %<\/li>\n
        • Reduction of complaints about 60% due to fast reaction time and effective problem solving, which eliminates almost all re-occurrences.<\/li>\n
        • Customer satisfaction dramatically improved.<\/li>\n
        • Detailed reporting of KPI\u2019s, enabled management to specific investments and cost reduction.<\/li>\n<\/ul>\n

          Specific Challenges:<\/strong><\/p>\n

            \n
          • Global guidelines<\/li>\n
          • Strict US-IT guidelines<\/li>\n
          • Divergence of global IT-systems<\/li>\n
          • Closing old workstreams needs intensive efforts of persuasion<\/li>\n
          • Complexity of internal systems together with customer requirements<\/li>\n<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

            Tyco Electronics, TE Connectivity<\/p>\n","protected":false},"author":1,"featured_media":750,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"right-sidebar","site-content-layout":"plain-container","ast-global-header-display":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"disabled","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"disabled","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":""},"categories":[6],"tags":[],"yoast_head":"\nDeveloping an international complaint handling system for Tyco Electronics \/ TE Connectivity - Christian Katlapinski<\/title>\n<meta name=\"description\" content=\"Success: Strong team work and extraordinary commitment of the team, project meets time and cost expectations, minor deviance, reduction ...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/katlapinski.management\/en\/developing-an-international-complaint-handling-system-for-tyco-electronics-te-connectivity\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Developing an international complaint handling system for Tyco Electronics \/ TE Connectivity - 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